Privacy Policy

Updated: September 24, 2026

This Privacy Policy explains how information about you may be collected, used, retained, shared, and protected when you visit synva.ai, use its contact page or AI chat, follow its social links, communicate by email or phone, or discuss a Growth Assessment and AI solution services. It also explains how to request access, correction, deletion, or restrictions on the use of your information.

Synva is the brand used on this English website for business growth strategy and AI solutions. Information you provide may include business contacts, company background, workflows, customer scenarios, project materials, and growth objectives. Make sure you are authorized to provide it, and avoid submitting unnecessary sensitive personal information, unauthorized customer records, trade secrets, or regulated data. The responsible contracting entity and project-specific data arrangements are identified in the relevant written agreement.

1. Scope of this policy

This policy covers visits to synva.ai, website AI chat, contact through our Contact page, email, phone, social channels, and other official links, and information provided for assessment, solution discussions, product demonstrations, evaluation before a contract, and delivery preparation.

It does not govern information independently processed by third-party websites, mini programs, AI providers, cloud services, WeCom, WeChat Official Accounts, WeChat Channels, or other external platforms. Those platforms may collect and process account, device, access, interaction, and content data under their own terms.

2. Information we may collect

When you choose to send information or communicate with us, we may receive:

• Contact information: name, preferred form of address, company, role, email, phone number, social profile, or other contact details.
• Company information: industry, size, business stage, store count, channels, team structure, main products or services, and target customers.
• Requirements: growth challenges, assessment or demo requests, interest in cooperation, budget range, project timing, and priorities.
• Business materials you provide: process descriptions, scripts, SOPs, partner development materials, training resources, operational data, project background, and store or channel information.
• AI chat content: your questions, context, selected topic, conversation history, and generated replies.
• Access and technical information: browser and device type, access time, page path, referring source, basic logs, errors, and information needed for security review.

3. Sensitive and restricted information

Unless separately agreed in writing or necessary for an agreed service, do not submit identity documents, bank account details, precise location, medical records, children's information, private customer information, unpublished financial data, unauthorized trade secrets, or legally protected sensitive personal information through website chat or public contact channels.

If your business involves aesthetics, healthcare, education, finance, franchising, or other regulated activities, ensure materials are authorized, appropriately de-identified, and reviewed as necessary. We can discuss growth workflows and AI use cases based on your information; this does not replace legal, financial, medical, or regulatory advice.

4. How information is used

Information may be used to:

• Respond to inquiries and discuss assessment appointments, product demonstrations, and services.
• Understand your industry, business stage, growth bottlenecks, and AI needs.
• Prepare preliminary assessments, use-case recommendations, proposed scope, demonstration paths, and cooperation proposals.
• Improve website content, AI chat, service explanations, project descriptions, and communication.
• Support necessary security review, abuse prevention, troubleshooting, log analysis, and service availability.
• With authorization or under an agreement, support delivery, material organization, Skill modeling, Agent workflow design, and AI APP implementation.

5. Website AI chat

AI chat helps you describe a growth question and explore an initial assessment. To generate a reply, the page sends your message, recent conversation context, selected topic, and necessary website context to the website's server, which calls its configured third-party AI provider. The current chat keeps conversation context in page memory; it does not itself create a CRM lead, send an email, or confirm an appointment.

Replies support preliminary communication and information organization. They are not formal commercial commitments, guarantees of business results, or legal, financial, medical, or regulatory advice. Do not rely on them as your sole basis for a decision. A responsible person should review external publications, pricing, partner commitments, health claims, customer rights, and contracts.

If the AI connection fails, the page displays an availability error. It does not present local preset answers as a live AI response. To arrange an appointment or a human follow-up, use the contact details on this website.

6. Customer materials and public case studies

Customer names, logos, project details, business data, metrics, screenshots, conversation records, outcomes, and unpublished materials require appropriate authorization before public display. Access to information during a discussion does not itself authorize public use.

Materials used on the website, in presentations, customer stories, sales resources, or social media should use public, de-identified, or mutually approved information. Actual operating data, customer lists, franchisee records, store results, advertising accounts, customer communities, and internal training materials are handled within the relevant contract and authorization.

7. Cookies, logs, and similar technologies

The website may use necessary browser storage, logs, or similar technologies to maintain functionality, basic access state, performance, troubleshooting, and security. The current site does not use these primarily for advertising tracking. If analytics, advertising, customer support, or lead management tools are added, these descriptions will be updated to reflect the actual configuration.

8. Sharing information

We do not sell your personal information or business contact details. For the purposes described here, necessary information may be shared with or processed by:

• Providers of cloud hosting, AI APIs, website deployment, email, social communication, monitoring, and security services.
• Team members, consultants, implementation staff, or service partners who need the information to deliver the service.
• Relevant parties where needed for contractual performance, disputes, audits, legal compliance, regulatory requests, or protection of lawful rights.
• Public case-study, joint announcement, event, or referral channels after you or your company give the necessary authorization.

9. Third-party AI and service providers

Website chat and project solutions may use third-party AI APIs, cloud infrastructure, and processing services. Server-side requests, access controls, necessary-field transmission, and access restrictions help limit exposure. Avoid highly sensitive or unauthorized information in the public website chat.

For projects involving a private knowledge base, CRM, WeCom, ordering, advertising, store, or training system, the data scope, purpose, permissions, retention period, API boundaries, and security responsibilities should be agreed in the service contract, data processing agreement, implementation plan, or supplemental documents.

10. Retention

Information is retained for a reasonable period needed for its purpose. Inquiry and appointment communications may be retained for follow-up and service evaluation. Project retention depends on the agreement, delivery needs, and applicable audit obligations. AI providers and other external services may have their own retention practices.

When information is no longer needed, a valid deletion request is received, or law or contract requires deletion or de-identification, we will delete it, de-identify it, or stop further use where reasonably feasible and subject to applicable requirements.

11. Security

Reasonable technical and organizational measures may include access controls, server-side API requests, necessary logs, confidentiality requirements, information classification, and minimum necessary use. Internet transmission and electronic storage cannot be guaranteed completely secure, so choose carefully what you share through public channels.

If a security incident may affect your rights, remedial action and any necessary notification will reflect the incident, its impact, and applicable requirements.

12. Your rights

Subject to applicable law, you may request access, correction, supplementation, or deletion of information you submitted, or request restrictions on use or withdraw relevant authorization. For company information, we may need to verify identity, authority, and scope to prevent unauthorized access, disclosure, or deletion.

Information necessary for an active project, contract, audit, or dispute may not be immediately deletable. Where appropriate, we will limit its use and explain the reason.

13. Children's information

This website and its services are intended for businesses, managers, and professional teams, not children. Do not submit children's personal information through chat or contact channels. Contact us if such information has been submitted in error.

14. Regional and cross-border processing

This English website serves businesses expanding internationally and their overseas operations. Hosting, AI, email, and collaboration providers may process information in different regions depending on the actual configuration. No particular storage location is promised by this website. Project-specific cross-border requirements, responsibilities, and safeguards should be confirmed in the agreement and implementation plan in accordance with applicable law.

15. Policy changes

This policy may change with website features, AI services, workflows, legal requirements, or providers. The updated version and revision date will appear here. Where a material change affects important rights, we will seek to provide appropriate notice.

16. Contact

For questions about this policy, website chat, or information handling, contact us:

• General inquiries: hi@synva.ai
• Support: support@synva.ai
• Billing: billing@synva.ai
• Sales: sales@synva.ai
• Phone: +1 (628) 309-0910